Printer Sales & Service - Frequently Asked Questions
- Q: How can I make my printer and ink last longer?
- A: KEEP IT CLEAN!
Experts agree that up to 98% of all printer problems are related to an accumulation of dirt and dust. Our low-cost service cleans every part of your printer for optimum performance, reduced downtime, and extended life of the machine. Find out how Laser Innovations can help keep your printers printing reliably and efficiently on our Printer Repair and Preventive Maintenance.
- Q: Are you a local business? Where are you located? Am I in your service area?
- A: Yes, we are a local business, located at 2276 N. Grand Ave. East in Springfield, IL. We serve the printing needs of customers in Central Illinois, including Decatur, Lincoln, Litchfield, Jacksonville, Rochester, Taylorville, Carlinville, Chatham, Sherman, Riverton and other nearby communities in Central Illinois. If you have a question about whether your location is in our service area, please call us at 217-522-8580. Read more about Laser Innovations of Central Illinois.
- Q: Do I need to bring my printer to you for service?
- A: We usually come to your location, but we have the ability to pick up your printer, repair it at our Springfield, IL facility and return it to you. We can even provide a rental printer if you need the ability to print while your printer is being repaired. Call us at 217-522-8580 or find out more about our Printer Repair and Preventive Maintenance.
- Q: Do I have to use manufacturer original supplies in my laser printer or inkjet printer?
- A: No, you have the right to choose the ink, toner, and supplies you use in your printers.
Manufacturers cannot legally require printer owners or lessee’ — verbally or otherwise — to purchase supplies exclusively from them.
This unlawful “tying agreement” violates provisions of the Sherman and Clayton Antitrust Acts and the Magnuson-Moss Warranty Improvement Act. In a landmark 1936 case, the Supreme Court ruled that IBM could not terminate a customer’s data processing machine lease if the customer used tabulating cards from other manufacturers. The more recent Magnuson-Moss Warranty Improvement Act (1975) Title 15, Section 2303, specifically prohibits a manufacturer from conditioning a written or implied warranty on the use of its own brand product except under very restrictive circumstances.
If a representative threatens to void your machine warranty or charge for a service call because you are using a compatible supply, ask for their statement in writing.
Our imaging supplies are designed to meet or exceed the original brand name. It is your right to choose the imaging supplies that suit your business needs.
If, in the unlikely event our supplies have been the source of damage to your equipment, you are protected by our warranty. Laser Innovations, Inc. will reimburse you for the cost of repairs with adequate documentation from the service technician.
- Q: How long does it usually take to fix my printer?
- A: The majority of printer problems can be fixed with a single service call; generally our expert printer service technicians can be in your office within 24 hours. Call us at NNN or find out more about our Printer Repair and Preventive Maintenance.
- Q: How much will it cost to fix my printer?
- A: The majority of printer problems can be fixed during a reasonably priced single service call plus parts, with no additional labor charges. Sometimes, a printer will need parts ordered or work requiring additional calls. Our expert printer service technicians can usually be in your office within 24 hours. Call us at 217-522-8580 or find out more about our Printer Repair and Preventive Maintenance.
- Q: What’s the difference between remanufactured, recycled and compatible cartridges?
- A: “Remanufactured” laser toner or inkjet cartridges are cartridges that have been used at least once by a consumer and then refilled, saving money and energy, creating jobs and reducing waste. “Compatible” laser toner or inkjet cartridges are typically newly remanufactured cartridges. Call 217-522-8580 to try our remanufactured toner or cartridges or find out more about our Printer Cartridges and Toners.
- Q: What is the environmental impact of recycling printer cartridges?
- A: Each year over 350 million cartridges are thrown out to landfills. By 2012, 500 million laser cartridges and 1.8 billion ink cartridges had been dumped in landfills. Cartridges can take up to 450 to 1000 years to decompose.
Buying locally remanufactured toner and inkjet cartridges -- and recycling empty cartridges -- is an easy way for government agencies, public institutions and businesses to reduce the environmental impact of these discarded products, while also saving substantial tax dollars and bolstering the local economy.
Remanufactures inspect empty cartridges for damage and then repair or replace broken parts, thoroughly clean the reusable components, and refill the cartridge with new toner. Using remanufactured cartridges has significant economic and environmental advantages:
- Save money. Recycled cartridges are much less expensive on a cost per copy basis.
- Create jobs. Purchasing remanufactured toner and inkjet cartridges and recycling the empties are two ways to create jobs and strengthen the local economy.
- Save energy. Approximately three quarts of oil are burned in the production of a single new toner cartridge. A used cartridge can be remanufactured up to four times, depending on type and condition, saving up to three quarts of fuel each time.
- Minimizes waste. Remanufacturing cartridges decreases the amount of plastic, steel, aluminum, and rubber sent to landfills and burned in incinerators. According to Recharger Magazine, cartridge remanufacturing reduced municipal solid waste by almost 38,000 tons in 1998.
- Q: Do you sell used or refurbished printers?
- A: Yes, we sell both NEW and REBUILT laserjet printers. Find out more about our printer sales...
- Q: Do you accept printers to be recycled?
- A: If an existing customers asks us to remove their old printer we will make sure it is recycled. Springfield residents can recycle computers at BLH in Springfield.